2. Any complaint regarding the condition of goods or services supplied must be made within 24 hours of the receipt of the goods or services, and must be corroborated with evidence, photographic or otherwise, of the date and time of receipt of the goods or services, and the condition they were in on receipt.

3. Prices quoted by RM to a customer will be valid for a period of 30 days from date of quotation, and will be subject to requoting after that period, if the goods or services have not been ordered in that time.

4. Prices stated in this document and any accompanying schedule or quotation, form part of the agreement between RM and the customer, and will pertain at the published rate for a maximum period of 12 months from the date of the schedule or quotation. After that 12 month period, RM shall have the right to increase prices for any goods or services which which may have been previously specified in the schedule or quotation.

5. All quotations for printed goods will include PDF proofs unless otherwise specified. Please note that PDF and digital proofs are a representation of what may be printed, and we do not guarantee an exact colour match to them. Other forms of proofs are available for additional cost which will guarantee an exact match.

6. Delivery costs are not included in any quotation unless specified.

7. VAT or other taxes are not included in any quotation unless specified.

8. Quotations sent by email are subject to written confirmation by RM and do not constitute a binding offer or contract.

9. RM shall not be responsible for the content of any printed or published material ordered by a customer, when the customer supplies content or artwork. The customer shall warrant RM that he/she has all relevant authority to produce the work, including any necessary copyright and trademark clearance, and the customer shall be exclusively responsible for any costs which may be incurred as a result of failing to have correct copyright clearance, etc. RM reserves the right not to print or publish any material supplied by a customer, for example if RM considers the material to be offensive, obscene or otherwise undesirable.

10. RM will design and build websites and other electronic content, including email marketing campaigns, online advertising campaigns, and social media posts, as required by the customer. RM will provide a quotation for any such work. Any additional requirements to the quotation, that the customer may request while the work is being done or after it is complete, will be subject to additional charges, either by specific quotation, or at the hourly rate as quoted.

11. RM will provide a design or a choice of designs, for printed material, websites and other published material, the number of designs to be provided being by agreement with the customer prior to work commencing. RM will provide up to two sets of amendments, to the design and content, within the quoted price. Each set of amendments must be requested in a single document, at one time. Further design work or amendments requested by the customer will be chargeable at our hourly rate and minimum charge rate, as quoted.

12. RM will provide a timescale for delivery of the project, prior to commencement of work. All timescales and dates provided by RM are done so on the basis that any necessary input from the customer, including content or approval, is delivered in a timely manner, ie. a maximum of 2 days from the request by RM to the customer. If required inputs from the customer take longer than 2 days to deliver, RM reserve the right to extend the project completion date by the corresponding length of time. If the project completion date is delayed for more than 4 weeks, due to lack of required inputs from the customer, RM reserve the right to charge a project management fee equal to 2.5% of the total agreed project fee, for each week or part-week over the 4 weeks, until the project is completed. If the project is delayed by more than 6 months past the initially agreed completion date, due to lack of required customer inputs, RM shall have the right to claim full payment for the project, and deliver the project in its current state to the customer.

13. RM does not generally provide hosting for websites or email, and the customer shall supply their own hosting, arranged with third-party suppliers. RM may make recommendations for hosting to the customer, but RM is not responsible for any defects or failures in hosting, including outages and data loss, or consequential loss arising from any defects in the hosting, whether or not RM has recommended the hosting provider. RM does not take any responsibility for maintenance of the customer’s account with the third-party supplier, which remains solely the responsibility of the customer.